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Helen Burt
Senior Vice President and Chief Customer Officer
Pacific Gas and Electric Company


Helen Burt is a Senior Vice President and Chief Customer Officer for Pacific Gas and Electric Company.

An acknowledged expert in the utility industry, she is responsible for leading marketing, product development, sales and services, as well as all meter-to-cash operations, call centers, and field gas and electric service at PG&E. She also leads the $2 billion SMARTMETERâ„¢ advanced meter deployment and an extensive energy efficiency, solar, and demand response portfolio. Prior to joining PG&E, she served as Vice President for TXU Energy.

She was recently named to the 100 Most Influential Women in the Bay Area by the San Francisco Business Times for the fourth year in a row. She is a member of the Board of Directors for The Commonwealth Club, the Retail Energy Services Executive Advisory Committee for the Edison Electric Institute, the Chief Customer Officer Council, the Green California Advisory Board, the Board of Directors for the Global Energy Efficiency Forum and is a working member of the Executive Women in Energy Forum. She also works closely with the Alliance to Save Energy Board of Directors and supports the Meals on Wheels of San Francisco.

She is an executive sponsor of several PG&E employee groups, including the Women's Network Employee Association (WNEA) for Bakersfield, Fresno, and the Bay Area, and the Legacy Employee Resource Group that provides opportunities for increasing employee involvement and participation with outreach activities in nearby communities.